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“知识摆渡人”：医疗职业陪诊师的知识中介与转译研究
“Knowledge Ferryman”: A Study on Knowledge Mediation and Translation of Medical Companions
数字化、智能化技术深度嵌入社会，使社会技术系统内的知识流转与传播网络更加复杂。已有研究多关注平台、技术在知识传播中的中介作用，忽视了人类在知识传播网络中的知识转译和传播功能。通过参与式观察和访谈，本研究以医疗职业陪诊师在医疗健康系统的知识中介和转译实践为切入点进一步拓展了相关讨论。研究发现，陪诊师在摆渡患者疾患经验和医疗专业知识、医疗组织系统的隐性知识，以及数字医疗技术系统知识中扮演“知识专家”“知识领航人”和“知识修补师”的角色。他们通过对医疗系统相关知识的中介和转译，成为嵌入医疗健康系统的人类补丁。将人作为重要的中介因素纳入知识传播的分析框架，有助于揭示人在复杂知识传播网络中所扮演的认知调节角色，及其在支撑知识流动过程中发挥的桥接与补足作用。
Digital and intelligent technology is deeply embedded in the society, which makes the knowledge circulation and communication network in the social technology system more complicated. The existing researches mainly focus on the mediating role of platform and technology in knowledge transmission, but neglect the function of knowledge translation and transmission of human in knowledge transmission network. Through participatory observation and interviews, this study further expands the relevant discussion by taking the knowledge mediation and translation practice of medical companions in the medical health system as the entry point. The study finds that medical companions play the roles of “knowledge expert”, “knowledge navigator” and “knowledge tinker” in transferring patients’ disease experience and medical expertise, the tacit knowledge of medical organization system and the knowledge of digital medical technology system, and become human patches embedded in the medical health system through the intermediary and translation of relevant knowledge of the medical system. The inclusion of human as an important intermediary in the analytical framework of knowledge transmission is helpful to reveal the cognitive regulating role of human in the complex knowledge transmission network and the bridging and complementing role of human in supporting knowledge flow.
Medical Companions / health communication / knowledge dissemination / medical sociology
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