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The Symptomatic Interpretation of Digitalized Intimacy: A Digital Ethnographic Study of the Affective Labor by E-commerce Livestreamers
CHEN Xi, HE Ziyang
Chinese Journal of Journalism & Communication ›› 2025, Vol. 47 ›› Issue (2) : 94-113.
PDF(1563 KB)
PDF(1563 KB)
The Symptomatic Interpretation of Digitalized Intimacy: A Digital Ethnographic Study of the Affective Labor by E-commerce Livestreamers
The rapid development of live-streaming e-commerce in China has led to the formation of a business model uniquely characterized by affective interaction. Based on Slavoj Žižek’s critical psychoanalytic theory, this study employs digital ethnography and in-depth interviews to offer a “symptomatic interpretation” of the affective labor performed by e-commerce livestreamers. It examines deep connections between ideological mechanisms and the psychological dimensions of the livestreamers, within the framework of the political economy of communication. The research finds that the affective labor of e-commerce livestreamers is reconstructed into a “hybrid affective labor” through the mediation of digital technology, with its core symptom being digitalized intimacy. This symptom manifests as a dual fragmentation of the subject, perceptual fragmentation and cognitive fragmentation, which reveals the contradictions and complexities of commodified affects. By analyzing the exploitative forms that result from the simultaneous operation of capital logic and desire logic within hybrid affective labor, the study examines how to transcend the surplus enjoyment illusion of the digital big Other on two levels: namely, the reshaping of affects and the reconstitution of identity. The study proposes that e-commerce livestreamers should reconnect with the essence of labor by emphasizing the embodied and authentic dimensions of affective labor, thereby effectively resisting capitalist ideology.
E-commerce livestreamers / digitalized intimacy / hybrid affective labor / symptomatic interpretation / transcend the illusions
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This article examines conditions placing China’s livestreamers as central focal points in the increasing tensions between the cultural politics and economic ambitions of digital China. Framed by concerns around ‘platformization’, this research uses a creator-centric critical media industries studies perspective. Chinese livestreamers enjoy a greater degree of opportunity than their Western counterparts, including competing gameplay platforms that vie for premier gameplayers who can dictate their own terms. Decades-old cultural policies fostered underlying conditions that advantage female streamers engaging in gendered performativity to appeal to lonely rich men. Livestreamers ride marketing imperatives directing consumers to cross-integrated e-commerce platforms that fuel China’s emerging consumption culture. But livestreamers engage in ‘edge ball’ violations of Chinese norms that make them subject to an ever-increasing level of state regulatory restraint, signaling the return of ideology designed to mold online expression and behavior.
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