An empirical study on anchoring effect of online word-of-mouth: Take Douban movie online rating system as an example

CHEN Subai, ZHANG Yicheng, GAO Shijie

Chinese Journal of Journalism & Communication ›› 2016, Vol. 38 ›› Issue (3) : 34-48.

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PDF(1709 KB)
Chinese Journal of Journalism & Communication ›› 2016, Vol. 38 ›› Issue (3) : 34-48.

An empirical study on anchoring effect of online word-of-mouth: Take Douban movie online rating system as an example

  • Chen Subai is associate Professor at the School of Journalism & Communication,Xiamen University. Email:subai_chen@xmu.edu.cn Zhang Yicheng is postgraduate student at McIntire School of Commerce, University of Virginia. Gao Shijie is postgraduate studentat the School of Journalism & Communication, Xiamen University.
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Abstract

In the network era, the online word-of-mouth, plays an essential role in marketing and draws more and more attention.Via experiments, this study concerns about the anchoring effect of online word-of-mouth, exploring whether it exists and how does it work.The study findsthatanchoring effect exists in the Douban movie rating system;consumers’rating is proportional to the level of anchor value;early warning has an impact on the anchoring effect in the rating. Finally,this study improves the classic study forms of the anchoring effect through data analysis oncontrol-groups,provides some suggestions to movie marketing, online word-of-mouth websites and electronic commerce.

Key words

online word-of-mouth / anchoring effect / rating of film / douban.com

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CHEN Subai, ZHANG Yicheng, GAO Shijie. An empirical study on anchoring effect of online word-of-mouth: Take Douban movie online rating system as an example[J]. Chinese Journal of Journalism & Communication. 2016, 38(3): 34-48
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